Podcast: referral and Lebara mobile

Lebara

This week, Buyapowa's Director of Client Success, Robin Bresnark, catches up with Dipesh Sanghrajka from Lebara's Digital Growth team to chat about traditional marketing channels, online acquisition and, of course, referral marketing.

Dipesh is a fascinating man and Lebara - one of Buyapowa's latest clients - is a fascinating telecoms brand, set up specifically to serve migrant communities and to help family members, displaced across the world, keep in touch with each other.

Fundamentally, Lebara serves communities - and that makes them an absolutely ideal client when it comes to referral marketing. When it comes to switching mobile phone network, the first thing we all do is ask our friends: "What’s the service like? How’s the signal?". So referral’s a natural fit in telecoms.

Add that to the sense of community Lebara’s customers have - where it’s all about helping your relatives and neighbours - and you’ve got something very special indeed.

You can stream the podcast below, or just hit the download button to save it to your device. Enjoy!


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Referral marketing is failing 91% of shoppers (but don't worry - we've fixed it)

Here's a really worrying statistic:

According to the latest Census Bureau report, 90.9% of all retail sales still happen in-store. Not online, not on mobiles, but in brick and mortar stores. And yet, only 5% of refer-a-friend programmes allow for that.

Say what?

Now, obviously, lots of these in-store sales are small, casual purchases that could and would never take place online - a coffee here, a pack of gum there. But, as PwC’s Total Retail Survey recently made clear, many sales take place in-store not because online isn’t an option, but because it’s simply not the preference for huge numbers of customers:

37% of shoppers prefer to buy toys in-store.
40% prefer to buy entertainment products in-store.
47% prefer to buy health and beauty products in-store.
51% prefer to buy both fashion and consumer electronics in- store.
59% prefer to buy furniture and homewares in-store, and...
70% prefer to buy groceries in-store.

So, surely referral marketing should cater for that? Surely referral marketing should be as omnichannel as the rest of retail has become? Well, yes, it should be - but, almost invariably, it isn't.

And that's insane. But, thankfully, the latest referral tech has


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Our heaven scent referral programme for A.S. Watson's The Perfume Shop

As the largest international health and beauty retailer in Asia and Europe, A.S. Watson are the leading experts in their sector and home to household-name brands including Savers, Watsons and Superdrug. So it's no surprise that they'll be teaming up with Buyapowa, the world's leading experts in referral marketing, to deliver a refer-a-friend programme for another one of their best-loved brands, The Perfume Shop.

Buyapowa's experience in beauty sector is unparalleled, having worked with brands and retailers including L'Oréal, Feelunique, L'Occitane, Space NK and many more. And, thanks to our ability to integrate with clients' loyalty schemes, plus our omnichannel referral tracking features, we're uniquely placed to deliver a programme that not only gets The Perfume Shop's most passionate customers sharing, it also gets their friends shopping - whether that's online, on mobile or in any one of The Perfume Shop's 250 stores.

Stay tuned for more information about this exciting launch. In the meantime, if you'd like to know more about the Buyapowa platform and how beauty brands and retailers are using it to acquire unprecedented numbers of new customers, just get in touch.

See Recent Buyapowa Client Activity:


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Tendance 2018 : le parrainage digital

Avec 83% des consommateurs en attente que leurs marques préférées leurs permettent de parrainer, 2018 s’annonce en France comme l’année ou le marketing de recommandation devient un indispensable pour toute marque qui commercialise en ligne, sur mobile, et même en magasins.

Nous sommes très fiers que les marques ci-dessus aient choisi Buyapowa pour leur programme de parrainage cette année.

La plateforme Saas Buyapowa aura par ailleurs été élue “Solution de Conquête et fidélisation” la plus innovante par le prestigieux jury des Trophées Ecommerce 2017, pour son expertise exclusive sur le marché français.

Si vous souhaitez en discuter plus amplement, n’hésitez pas à prendre contact avec nous avec nous.

Voir activité récente du client Buyapowa:


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The Holiday Sales Period: The best time to launch Refer-a-Friend

After this year's record breaking Black Friday and Cyber Monday, you may have just about finished dealing with all those returns from Take-back Tuesday and are probably now fully focused on the Christmas period and the upcoming January Sales.

In fact, we wouldn't be surprised if you are feeling a bit exhausted by now, as you will have been planning for this busy time since early September. But as you make plans for spending the festive season with your family, while nervously watching to see how your marketing ideas actually translated into sales, you might think it strange to be already thinking beyond the end of the Holiday Sales. However, smart brands and retailers are already considering how they will get value from all those new customers acquired from almost two months after Black Friday.

And one thing on your checklist should definitely be a referral marketing programme. Whether that is launching a new scheme from scratch or replacing your existing one with a best-in-class platform to really leverage the goodwill from all those fresh new customers. That is simply because, as we see from verticals as diverse as beauty, fashion, finance, grocery, home furnishing, travel and telecoms, referral marketing


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