Examples of referral programs at leading utilities brands

To understand why utilities (natural gas, electricity and water suppliers) are increasingly looking to harness positive word-of-mouth to gain new customers via referral marketing, we need to look at the challenges utilities marketers face.

First, as the name suggests, a ‘utility’ is something that’s seen as interchangeable commodity, and if you switch gas, electricity or water supplier you get exactly the same gas molecules, electrons and water flowing through your pipes and cables. And so, at least in developed countries, changing supplier doesn’t typically impact the nature or regularity of the supply of gas, electricity or water to your home or business. So it’s hard to compete on product, other than by offering some nice apps and IOT applications to monitor and control your usage. And being a regulated business means that there’s usually a whole heap of red tape that restricts the kind of marketing that can be done, and what can be included in product bundles.

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Examples of Referral Programmes at Leading Telecoms Brands

Examples of leading telecoms referral schemes
 

To understand why telecoms marketers have turned towards referral or member-get-member programmes, we first need to look at the daunting challenges they face.

On the one hand, the demand for mobile, fixed line and broadband services never ceases to stop growing. Users now just expect the highest-possible quality streaming to their fixed and mobile devices, with all the huge capex requirements in fibre networks5G etc. that necessitates.

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How to do Organic Discovery like Airbnb: Part 3

A guide to creating organic discovery: Part three of three

So now we come to the last part of our trilogy on how to create and implement an Organic Discovery strategy like Airbnb. In Part One, we talked about how to start with the basics by ensuring your customer experience really is first-class and is something that people would want to talk about, and making sure your SEO is in order. In Part Two, we discussed getting your customers to create content and leave reviews and share those on social. Now we discuss Influencers, Referral Programs and Employees and Partners, and how to tie all these elements together.

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How to do Organic Discovery like Airbnb: Part 2

A guide to creating organic discovery: Part two of three

In Part One of this guide on how to create and implement an Organic Discovery strategy like the one which allowed Airbnb to get 91% of its web traffic from unpaid sources, we discussed the preparation needed, such as making sure you do actually have a world-class and unique customer experience that’s worth sharing, that you know what you are trying to achieve, and getting your SEO set up. Below we will discuss User-Generated Content, Ratings and Reviews and Social Media, before dealing with Influencers, Referral Programs and Employees, Partners and other Influencers in Part Three

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