3 Tips to Encourage Word of Mouth Marketing Today

Encourage Word of Mouth

Before the days of social media – before viral videos and sponsored ads – was the natural social interaction between consumers: the recommendation of a product or service from one person to the next.

Word of mouth marketing (WOMM) is the organic communication of information from one person to another about a brand, product or service. It is most often influenced and driven by a positive interaction that an individual has had with a brand. WOMM is nothing new, and has been reviewed and discussed in a number of articles. More recently, there has been strong evidence for WOMM to succeed in the credit union space.  With customer satisfaction levels at an all-time high for credit unions, and with 82% of credit union marketers believing that referrals are the most effective customer acquisition method, customer referral programs just make sense.

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