What Yale University and UC Berkeley can teach you about Word of Mouth Marketing

You wouldn’t be surprised to hear Buyapowa evangelizing how word of mouth is the most effective marketing there is because, well, it is. Of course, we’ve spent the last seven years perfecting what we think is the best enterprise referral marketing platform available, so we might be a little biased. But when two of America’s most prestigious universities, Yale and UC Berkeley, publish research on the effectiveness of word of mouth, we think that is worth a few moments of your time.

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3 Tips to Encourage Word of Mouth Marketing Today

Before the days of social media – before viral videos and sponsored ads – was the natural social interaction between consumers: the recommendation of a product or service from one person to the next.

Word of mouth marketing (WOMM) is the organic communication of information from one person to another about a brand, product or service. It is most often influenced and driven by a positive interaction that an individual has had with a brand. WOMM is nothing new, and has been reviewed and discussed in a number of articles. More recently, there has been strong evidence for WOMM to succeed in the credit union space.  With customer satisfaction levels at an all-time high for credit unions, and with 64% of marketing executives believing word of mouth is the most effective form of marketing, customer referral programs just make sense.

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