Uber: lagging behind in the rearview mirror

Uber became a global behemoth on the back of its referral programme, where riders were rewarded for bringing in new customers. But what was once quite revolutionary now appears woefully behind the times and unfit for purpose. Let's take a look at the cab-calling app’s programme and assesses where they may have gone wrong... and where you could go right.

Uber's dramatic rise via referral

Back in 2012, if you’d walked up to a Londoner and said the word ‘Uber’, they probably would’ve started looking for neck tattoos and a copy of the UKIP manifesto sticking out of your pocket. Today, everyone knows you’re talking about the £50 billion cab company - and, what’s more, they probably know why you’re talking to them about Uber in the first place. You’re shilling your referral code in the hope of earning a free ride.

Referrals are one of the main reasons why Uber grew from tiny startup to dominant upstart. Back in 2011, Uber Co-Founder and CEO Travis Kalanick wrote that "95% of all our riders have heard about Uber from other Uber riders”; but that word of mouth wasn’t organic, it was proactively


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UBER: Loin derrière dans votre rétroviseur

Uber est devenu un géant mondial grâce à son célèbre programme de parrainage digital : les clients étaient récompensés pour parrainer de nouveaux consommateurs. Mais ce qui était à l’époque révolutionnaire, apparaît aujourd’hui en retard sur son temps et moins adapté aux objectifs du parrainage. Étayons ce propos en jetant un oeil de plus près au programme de cette application de réservation de taxis, évaluons où sont ses lacunes, et ce qui pourrait être amélioré.

La croissance spectaculaire d’Uber via le parrainage

Retour en 2011, si vous croisez un français et lui parliez de “Uber”, il aurait probablement regardé autour de lui à la recherche d’un grand tatoué. Aujourd’hui tout le monde sait pertinemment qu’il s’agit de la compagnie de taxis qui pèse 60 milliards d’euros, et eux savent par ailleurs comment vous avez entendu parler d’eux en tout premier lieu. Un de vos amis vous à parrainé et a récupéré une course gratuite. Puis vous avez vite faite la même chose, en partageant au maximum votre code parrain, afin de bénéficier de cette même récompense.

Le parrainage est l’une des raisons principales qui a permis à Uber d’évoluer de


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Addison Lee: you think it's all Uber. It isn't now.

We're delighted to announce the brand new referral programme for Addison Lee, London’s most trusted business-class car service. Launching today, the programme will equip and incentivise an enviable customer-base of over 10 million passengers to get their friends experiencing first class service in one of Addison Lee's 5,000-strong fleet of luxury cars.

Addison Lee's mission statement marks them out as an ideal partner for Buyapowa: "By allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it." Perhaps surprisingly, though, this is the brand's first venture into referral marketing - the very technology that famous propelled their competitor, Uber, to staggering success. That's because Addison Lee's passion for technology is predicated less on what's shiny and new and more on the real-world benefits and value that technology can deliver their customers.

To put it bluntly: until they discovered our award-winning platform, nothing was good enough.

That's why, together, our intention isn't simply to replicate Uber's referral programme - and you can read our in-depth critique of that programme here - but dramatically to improve upon it. Stay tuned for more on Addison Lee's exciting new programme but, in the


▸ Continue reading

Addison Lee: you think it's all Uber. It isn't now.

We're delighted to announce the brand new referral programme for Addison Lee, London’s most trusted business-class car service. Launching today, the programme will equip and incentivise an enviable customer-base of over 10 million passengers to get their friends experiencing first class service in one of Addison Lee's 5,000-strong fleet of luxury cars.

Addison Lee's mission statement marks them out as an ideal partner for Buyapowa: "By allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it." Perhaps surprisingly, though, this is the brand's first venture into referral marketing - the very technology that famous propelled their competitor, Uber, to staggering success. That's because Addison Lee's passion for technology is predicated less on what's shiny and new and more on the real-world benefits and value that technology can deliver their customers.

To put it bluntly: until they discovered our award-winning platform, nothing was good enough.

That's why, together, our intention isn't simply to replicate Uber's referral programme - and you can read our in-depth critique of that programme here - but dramatically to improve upon it. Stay tuned for more on Addison Lee's exciting new programme but, in the


▸ Continue reading