Uber: lagging behind in the rearview mirror

Uber became a global behemoth on the back of its referral programme, where riders were rewarded for bringing in new customers. But what was once quite revolutionary now appears woefully behind the times and unfit for purpose. Let's take a look at the cab-calling app’s programme and assesses where they may have gone wrong... and where you could go right.

Uber's dramatic rise via referral

Back in 2012, if you’d walked up to a Londoner and said the word ‘Uber’, they probably would’ve started looking for neck tattoos and a copy of the UKIP manifesto sticking out of your pocket. Today, everyone knows you’re talking about the £50 billion cab company - and, what’s more, they probably know why you’re talking to them about Uber in the first place. You’re shilling your referral code in the hope of earning a free ride.

Referrals are one of the main reasons why Uber grew from tiny startup to dominant upstart. Back in 2011, Uber Co-Founder and CEO Travis Kalanick wrote that "95% of all our riders have heard about Uber from other Uber riders”; but that word of mouth wasn’t organic, it was proactively

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The science of referral marketing

The Science Of Referral Marketing

As the world’s most advanced referral marketing platform, we spend all day every day digging into what makes people share invites to their favourite brands and retailers and what makes their friends shop. Over the years, we’ve acquired a vast wealth of insight... now it’s time to share it with you.

In this dispatch from our labs, you’ll learn which sharing channels, rewards and incentives work best. We’ll identify which kinds of customers refer the most, the best time to get them involved and how long their referrals can take to come in. And we’ll debunk a myth or two along the way.

All the data in this guide is gathered from studying the results and trends across our hundreds of clients over the 12 months leading up to June 2017.

Ready? Just put your lab coat on and click through the slides below to get started...

Download as PDF (2.MB)

If you're thinking about launching or improving a referral programme, or you fancy even more insight from our experts, just get in touch. We've got a

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UBER: Hinzugehen im Hinterraumspiegel

Uber wurde auf der Rückseite seines Empfehlungsprogramms ein globaler Gigant, wo die Fahrer dafür belohnt wurden, neue Kunden zu gewinnen. Aber was einst so revolutionär war, erscheint jetzt beklagenswert und unbrauchbar. Werfen wir einen Blick auf das Programm der Taxi App und bewerten, wo sie möglicherweise falsch gelaufen sind ... und wo Sie richtig hingehen könnten.

Ubers dramatischer Aufstieg durch Überweisung

Als Sie 2012 zu einem Londoner gegangen sind und das Wort "Uber" gesagt haben, hätten sie wahrscheinlich keine Idee was das war. Heute weiß jeder, dass Sie über die 60-Milliarden-Pfund-Taxiunternehmen sprechen - und außerdem wissen sie wahrscheinlich, warum Sie mit ihnen über Uber sprechen. Sie werden Ihren Empfehlungscode in der Hoffnung auf eine kostenlose Fahrt abschreiben.

Empfehlungen sind einer der Hauptgründe, warum Uber vom winzigen Startup zum dominanten Upstart gewachsen ist. Im Jahr 2011 schrieb Uber Co-Founder und CEO Travis Kalanick, dass "95% aller unserer Fahrer von anderen Uber-Fahrern von Uber gehört haben", aber diese Mundpropaganda war nicht organisch, sie wurde proaktiv durch eine eingebaute generiert Empfehlungsprogramm Frühaufsteher erkannten den prominenten "Freifahrten" -Tab in der ansonsten spärlichen Navigation, entdeckten, dass sie sich einbringen konnten, andere Leute an Bord zu bekommen, und begannen, Codes schneller zu verteilen als ein Vegas-Croupier.


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Vodafone refer to Buyapowa for their revolutionary youth sub-brand, VOXI

Vodafone and VOXI embrace referral

Vodafone and Buyapowa are excited to announce a new refer-a-friend programme for the industry-first dedicated youth-brand, VOXI. The innovative programme will play a key part in Vodafone's marketing campaign for VOXI, and will equip and incentivise customers to encourage their friends to experience the new network's unique benefits, including endless flexibility with no contracts, unlimited calls & texts and free data for social and chat apps.

Given Vodafone's unique history, spanning over 30 years at the forefront of the mobile telecommunications industry, it made sense for them to partner with a referral marketing platform with similar credentials. That's why they've joined forces with Buyapowa - the technology platform behind ground-breaking referral programmes for brands such as ASOS, Expedia and Sky, plus numerous mobile networks including Three, Telefónica's O2, Lebara and BT Mobile.

Drawing on Buyapowa's experience in tailoring referral programmes for multiple demographics with differing wants and needs, Vodafone are, in fact, launching three distinct referral programmes to cater for three distinct groups: happy customers who want to share the love with their friends, brand ambassadors who are driven to celebrate VOXI among their networks and the brand's most passionate advocates - Vodafone employees themselves.

VOXI referral programme

In each case, friends will

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