Why you need to jump towards referral marketing

Brands need to leap towards referral marketing and add it to their digital marketing mix

You’ve heard of the boiling frog theory, right? Put a frog in boiling water and it’ll jump right out. But put it in cold water, then slowly bring that water to boil, and Mr. Frog will happily sit there until he’s cooked to death.

It’s completely wrong, of course. Put a frog anywhere and it’ll jump out – that’s just what frogs do – but, as a metaphor, the boiling frog theory’s pretty helpful. Because, as people, we act like boiling frogs all the time: unaware that the circumstances surrounding us are getting more urgent, but failing to do anything about it until it’s too late.

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This is how you maximize the benefits of your referral program

This is how you maximize the benefits of your referral program

When people think of advocate and referral marketing, more often than not they think it boils down to the economics – an influencer offers an incentive to someone they might influence and, when that person transacts, they receive a reward. But, as we’ve discussed in our three-part series on the psychology of referral, and again in our most recent webinar, there’s more going on with advocate and referral marketing than a simple exchange of incentives and rewards.

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That’s the way (uh huh, uh huh) I psych it

The psychology of referral

Step right in. Make yourself comfortable on the couch there. Yes, yes – lie down. Good, very good.

Now, what seems to be the matter with you? What’s that? You’re sad? Tell me more about that. M-hmm, uh-huh, I see. Well, it seems to me that you’re understandably troubled by missing Buyapowa’s webinar about the psychology of referral this week. And now you feel a tremendous sense of loss, grief and shame.

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Carrefour: winner is served

Carrefour is on a mission. Within the next three years, the world’s second largest retail group wants to change the way it does business: rationalising its campuses, exploring new partnerships and reducing costs. It wants to change the way we eat: au revoir to planet-killing crap; bonjour to healthy, sustainable nourishment. And it wants to change the way we shop – a process that’s already underway in the group’s homeland, France, with the integration of all its services under one digital roof: Carrefour.fr.

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