Who are your Facebook neighbours?

Who are your social neighbours?

Community. Peers. Group. Network. Friends and followers and contacts. There’s almost as many terms for ‘them people wot you know’ in social media as there are social networks. But you know and I know that lots of the people you ‘know’ are, in fact, complete and utter strangers. Maybe you met them at a conference for three-and-a-half seconds. Maybe you liked their avatar. Maybe they’re a friend of a friend of someone you met at a conference who had a nice avatar.

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The incubator effect: why Dell do social commerce better than anyone else

Dell and the incubator effect

It’s a bit rough and ready. There’s no flashing animation or pumping soundtrack. But this screencast presentation on Social Commerce from Sprinklr and Dell’s Steven Tedjamulia is one of the most insightful things we’ve watched in a long, long time. In it, he focuses on the five core elements which have made Dell real innovators in this field:

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