Financial Services: why the industry needs to rethink its loyalty strategy

FSloyaltyExpI

The digital age hasn’t been kind to the financial services industry. On the one hand, online banking and self-serve product applications have facilitated enormous growth and resource streamlining. On the other hand, there’s no such thing as loyalty anymore. A quick scan for ‘credit cards’ on Google gives a top search result for a price comparison site. And the second result? Another price comparison site. That’s before Wikipedia’s even defined what a credit card is.

Read more

Daily deals: why they need to die… and STAY dead!

Daily deals: why they need to die… and STAY dead!

Ugh. Here’s something we thought we’d seen the back of: the daily deal. Oh sure, Groupon and its legion of clones limp on, increasingly irrelevant after alienating merchants and customers alike with unreasonable trading terms and uninspiring products. And the Daily Deal’s equally undead relative, the Voucher Site? Well, they’re somehow managing to hang on in there, too – eking out a meagre existence by feeding on crumbs of affiliate revenue.

Read more