After The Party...The Hangover!
Well as parties go, this year’s Black Friday weekend was ‘one huge sales party’!
We are not going to bore you by repeating all the stats about how many billion dollars of sales were made, how many million parcels need to be delivered or what was the average response time for the Argos or Target website. Let’s suffice it to say that US$4.4bn spent online in the US and £1.1bn spent online in the UK is a big party in anyone’s vocabulary.
But like all good parties the morning after normally starts with a hangover as you try and piece together what happened the night before. And the bigger the party...... the bigger the hangover.
If you are a retailer you will still be busy for a few days trying to get all those parcels out and working out how to deal with the inevitable returns. But there is a moment on the horizon you are dreading, in effect this moment is going to be the ‘mother of all your hangovers’.
That moment is going to be like someone throwing a jug of ice cold water over your poor