Financial Services: why the industry needs to rethink its loyalty strategy

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The digital age hasn’t been kind to the financial services industry. On the one hand, online banking and self-serve product applications have facilitated enormous growth and resource streamlining. On the other hand, there’s no such thing as loyalty anymore. A quick scan for ‘credit cards’ on Google gives a top search result for a price comparison site. And the second result? Another price comparison site. That’s before Wikipedia’s even defined what a credit card is.

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Five ways gamification can ignite your retail sales

Five ways gamification can transform retail

I have no idea how fruit machines work. Sure, I get the ‘line up three bunches of cherries to win’ classic, but the all-singing-all-blinking monstrosity that mocked me in the pub yesterday? Absolutely clueless. And yet, somehow, its combination of twinkly lights, bashy buttons and blippy noises had me chucking coins into it like owning money was going out of fashion.

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Daily deals: why they need to die… and STAY dead!

Daily deals: why they need to die… and STAY dead!

Ugh. Here’s something we thought we’d seen the back of: the daily deal. Oh sure, Groupon and its legion of clones limp on, increasingly irrelevant after alienating merchants and customers alike with unreasonable trading terms and uninspiring products. And the Daily Deal’s equally undead relative, the Voucher Site? Well, they’re somehow managing to hang on in there, too – eking out a meagre existence by feeding on crumbs of affiliate revenue.

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HMV’s £50m social-commerce turnaround plan

HMV’s £50m Social-Commerce Turnaround

It’s not often we’re treated to a bona fide good news story in retail, but Hilco’s rescue buyout of HMV most definitely qualifies. First, Hilco have an excellent track record with these things and, secondly, hopefully some of HMV’s amazing team will be retained to help paddle the boat back upstream. I worked at HMV for a short time and, take it from me, some of the people there are the most extraordinary, passionate and gifted folk working in retail today. We wish them the best of luck.

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