Working in marketing in telecoms can be challenging – it’s quite simply that all telecoms brands are competing for the same customers, who can get more or less the same thing from a long list of providers. And, not only can those customers can also get the same iPhones, Xiaomi or Samsung phones, they can also get a new 5G service from almost all of them too. And the price wars never stop. In other words, in a such a competitive market with little product differentiation, you have to know how to stand out from the crowd if you want to be the best.
When you’re looking to scale your customer acquisition channels in order to grow your business, it can be tough to know in advance which platform will bring your site enough high-converting traffic to make a difference to your bottom line.
Even if you have killer content on your site and blog and you study your site analytics – so you know exactly which channel is bringing in the money – the question is how you get more and better traffic. Finding new channels inevitably involves some testing and learning, but you can always new test channels faster, be more flexible, and leverage existing customer data to plan your next testing hypotheses more efficiently.
1. COVID-19 and its surprising effect on influencer marketing
It’s easy to assume with coronavirus forcing millions to stay home that social media and influencer marketing would be thriving. But, not even influencer marketing is immune to the huge cultural shift caused by the pandemic. In such serious times, creating culturally appropriate sponsored content can be a fine line to walk. Influencers risk looking oblivious if they carry on business-as-usual and insensitive if they try to incorporate the virus into their content. And, given the current economic climate, brands are reluctant to invest in strategies that may not pay off. In response to this change, top-tier influencers are lowering their rates in their quest for work, and micro-influencers are now going up against larger influencers for partnerships, creating competition that’s bad for influencers but good for brands. Meanwhile, some industry insiders are more optimistic: a new report from Influencer Intelligence revealed that spending on cheaper goods and luxuries usually increases during times of economic crisis. And, with online spending and social media use up, there’s no shortage of customers looking for entertainment and escape. So while influencers will have to deal with canceled events and limited content opportunities, the current situation could just spark a new wave of influencer creativity. Read the full article.
With $1.9 billion spent on influencer marketing in the US and Canada alone, it’s clear that influencer marketing is no longer a passing market trend. And with the growth of influencer marketing has come the rise of agencies and networks that exist to help companies and influencers connect. Sounds perfect for both parties, right? Not necessarily. While this approach may help retailers achieve short-term influencer impression goals, many influencers claim that agency involvement can make it harder for them to form long-term relationships with brands—a key factor when creating original, relevant content. On the other hand, influencer agencies see their existence as a sign that the industry has matured. Gone are the Wild West days of influencer marketing—agencies’ involvement is meant to make sure brands are getting the scale, benchmarks, and results they deserve. But which approach is best for your business? Read the full article.
Referral marketing is the fastest-growing form of customer acquisition – so much so that it’s becoming increasingly hard to find a successful brand which doesn’t operate some kind of refer-a-friend scheme.
It’s also fundamentally simple: your existing fans and customers are rewarded for telling their friends about you, those friends are incentivised to shop, everyone’s happy.
Potential clients often say to us: “We love your refer-a-friend platform, but why wouldn’t we just cook up our own in-house?” And where they have already rustled something up themselves – but want to improve upon it – the question is often: “Why wouldn’t we just sprinkle these features onto our existing referral scheme?”